Today was the opening night of
The Simpsons movie. I admit I was rather excited about the whole affair. So before heading down to the friendly downtown Cineplex, I decided to have dinner with Jane* and her youngest brother. After some brainstorming, we all agreed to Café Mysterious**, one of my favorite restaurants. If you don't know me by now, Café Mysterious is the place I take all my first dates to, if not the second. Because the restaurant is simply that good, I also take my visiting friends from out of town there as well.
Anyway, my friend Jane is not exactly one to know her wines. I do, but only to the extent of red wines. Ask me something about white wines, and the most I know is that they probably have to be served chilled. As a result, Jane always rely on me to pick out red wines, and tonight was no different as she told me to pick one out while she left for the wash room.
After Lauren***, our designated server, brought us our wine and appetizer, we all started enjoying our food and fresh, warm sourdough bread. The first thing I noticed was that our wine glasses were not clean. For the most part, they were dried on, indicating they were probably harmless water spots. Save for mine, which had a tiny greasy streak. But having confirmed that it was on the outside of the glass, I simply forgot about it.
Before our main course arrived, I suddenly noticed something as I was tipping my wine glass back after having had four or so sips of the 2005 Chateau Ste Michelle Syrah. Sediments! That's not unusual, but it warranted an investigation nonetheless. I gently swirled my glass around, tilted it, and watched through the ambient light cast by the dining room.
Gasp! What a pity that such a good tasting wine was contaminated by
excessive sediments! Some sediment is okay, but a lot of it is not exactly good for the aftertaste.
So I promptly picked up Jane's glass as well, and surely enough, hers was just as bad. I explained briefly to the table that our wine had excessive sediments, and that possible reasons may include poor quality corks breaking down, or that whoever opened the bottle broke the cork in the bottle. Of course, the only exception to this is when you have really old wine, when decades of years have naturally broken down the cork little by little. Alas, our wine was only two years old though. And Chateau Ste Michelle is by no means a vintner with poor quality products, as it was named 2005 Winery of the Year by Restaurant Wine Magazine!
When Lauren returned to ask if everything was okay, I did not hesitate for a second to mention this problem to her. Instead of promptly taking care of the situation and understanding such a simple and common problem, she actually took the time to talk back at me. I was not sure what could possibly made her think that she had the audacity to drop her poor customer service skills, but I suspected that she thought we were all young kids. First, we had an underage boy at the table. Second, I was wearing a Dave Matthews Band t-shirt and jean shorts with brightly colored shoes. I did have reservations about the age-inappropriate clothing that I had selected before leaving the house, but it was a hot day so I went forth with it.
Without batting an eye, her response was, "That's a Syrah, and that's how it is." I was so shocked at her response, that I simply just stared at her in disbelief. After a few seconds, I snapped myself out of the unimaginable that a server actually flat-out lied to me. I countered, "What? No, that's not."
Instead of asking how I would like for the problem to be resolved, she just asked what was wrong. I tried to explain why it was a problem, but she interrupted me to ask if I would like another glass, or have another type of wine. I replied that this is such a menial and common problem that I would like to still enjoy the same wine, but just without the sediments. After all, the only other Shiraz/Syrah wine they had was a 2005 Rosemount Estates, which I am a proud collector of, from 2001 onward. I even suggested that this was a common problem that I'd be happy if she returned with an empty glass and a strainer. (I didn't expect a restaurant with limited selection of wine would have a decanter.) But she insisted again if I would like another glass or another type of wine. So we decided to get another glass of the same wine.
Before Lauren left, she made sure the remaining party was doing well. That was when my dear friend Jane decided to slowly enunciate, "My wine is perfectly fine. Thank you very much." Lauren asked again, "Are you sure?" because we both had the same wine. Jane again enunciated slowly, "Yes, thank you very much. My wine is
just perfect." Not only did she totally undermine my discontent with the bad wine and poor customer service, I thought I detected some underlying attitude that hinted at: "Unlike some people who just like to be difficult, I'm just fine."
I could have been wrong and misinterpreted the purpose of the slow enunciation, but I was still not pleased that she undermined me. My appetite began to wane, despite the fact that I had woken up around noon today and had not had anything to eat all day.
When Lauren finally returned, she handed me another glass of wine and said, "There is nothing wrong with the wine. It was the last bottle, and I was told that if it was bad, it would have smelled bad." I noticed that the wine glass was spotlessly clean. Then she hit the final nail into the coffin: "We opened up another bottle, and it was exactly the same. Like I said, this is normal."
WAIT A MINUTE! So was it the last bottle that I had, or was there another bottle all of a sudden?!? I immediately suspected that she probably just poured the same wine I had into another glass, and in the process did not even use a strainer! After a short thank you, I drank out of the new glass and surely enough, there was just as much sediment in there. By this time, I have lost all my appetite. Not only did Lauren do nothing about it, but my friend who knew nothing about wine totally wine-blocked me with her undermining (think cock-blocking, except for wines, if that even make any sense).
Anyone who knows me well will understand that I love food. Some friends even call me either the bottomless pit or the garbage disposal, because I will also eat their food that they couldn't finish. I even eat when I am sick! In all of my adult life, I can only think of just one other time when I totally lost my appetite seriously. And that was March 11, 2006, a date that will live forever in infamy in the history of my life. It was the fifth and final date with a certain someone, when we broke up after a huge argument. It went something like this: Why haven't I spent the night at her place by this time? I was bombarded with either I like her or don't like her, and that there was no such thing as taking it slow to know each other more. I was given the ultimatum that if I wasn't seriously in love with her, it was over. My empty response did us in, because I liked her, but I wasn't ready to start thinking about marriage. When someone asked, "What are you waiting for? My ass isn't going to look like this forever!" you tend to think that she was looking for a long term relationship. It didn't help that she was a few years senior of me, although it didn't bother me at all initially.
Anyway, I digressed. So Lauren and I began to
debate. Who the hell in their right mind will have a little debate with the customer? Seeing how Jane just rolled her eyes, I finally gave up, and proclaimed, "Well, in that case, I guess I know absolutely nothing about wine, and you do." I really wanted to quiz her on two questions: 1) What is the difference between Shiraz and Syrah, and 2) What makes Shiraz/Syrah a different kind of red than anything else. But I was so upset with her un-professionalism and unwilling to rectify the problem that nothing she could do would revive my lost appetite. I simply wanted her out of my sight, so I just thanked her again, set my wine down and watched my friend and her brother eat.
I really wanted to just up and leave because I was upset at the server and my friend, but I couldn't. I couldn't possibly show my anger in front of a 13 year old boy (although I think he probably knew I was upset). I really wanted to say, "Fuck this shit," but that would then cast the appearance that I was the unreasonable person in front of all the other patrons. Besides, there was no point in ruining other peoples' dinner at one of my favorite restaurants, which I still plan on returning (while making sure I don't get served by Lauren P #213 ever again). Furthermore, even if Jane's brother wasn't there, I didn't have the heart to leave my friend there all alone, just because I had some beef with a lying server.
Of course, other reasons why I couldn't just leave were because I had
The Simpsons to catch right thereafter, and for the mere fact that sitting next to us, which I had a great view of, was the hoochy girls recently graduated from high school. Damn, I tell ya, the short, short skirts they were wearing. And the one purposely bent over with her ass sticking out at me? Those hooches were just craving attention, and I was more than happy to oblige. If they weren't there, and Jane wasn't a good friend, I would've been out the door right there with just enough cash to cover the food.
What I didn't get is why would Lauren lie to me with a preposterous statement without thought? Not only was that an instant dead giveaway that she knew absolutely nothing about wine, but she felt the need to argue with me! I felt like a poor girl at a used car lot being taken advantage of by some slimy used car salesperson: "Oh, that isn't rust. That is the new, popular coat of paint that just came out!" If that was some other kind of wine, like Zinfandel or any white, then I would have totally believed her without a heartbeat. But here we were, talking about red wine, and not only that, but my absolute favorite kind of red which I am extremely knowledgeable about no less! Grr!
Lucky for her, Jane paid the bill, for otherwise I would have left Lauren no tip and a long letter to management a week later. In my many years of traveling for work, I have been nice and friendly to the wait staff just because I was in that profession at one point in my college youth, and yet I rarely met anyone who would flat-out lie. I have come across some, including bartenders, who didn't know what a Shiraz/Syrah is, but they were pretty straightforward about their lack of knowledge and were willing to learn, because I honestly believe they wanted to know more so they can impress the next customer. But Lauren P Server #213? She was by far leaps and bounds worse than the next worst server I have ever encountered. I think she may have created a whole new class of shitty servers!
Let's just hope she was unique and unlike the general populace of the smart, if not decent, servers in the food industry out there. And I hope when she graduates from college, she better not enter into any kind of client-facing profession.
* Name changed to protect the not-so-innocent.
** Restaurant name changed to protect the secret location of my first/second dates.
*** Name not changed to expose the poor, lazy liar.
Tips, just for your informationWhen opening a bottle of wine, pull the cork out slowly. Right before the cork is completely removed, hold the end of the cork closest to the bottle and gently twist it out instead of pulling it straight out.
If there is excessive amount of sediment, or if the cork breaks up in the bottle, then you can filter the wine into a
decanter. If nothing else, use a coffee filter and a funnel.
When opening red wines, especially older ones, it is a good practice to always decant it for up to half an hour. Before opening, let it sit upright for 24 hours. When pouring into a decanter, stop pouring when any sediment starts spilling into the neck of the bottle (best seen with a light source behind the bottle).
Forget all that jazz you memorized from the movie
Sideways. Those things they look for are extraordinary professionals and enthusiasts who can detect miniscule levels of TCA contamination in wines, as well as separating all the flavors and scents that encompasses the wine. Normal people like you and I should try not to pretend to distinguish such tastes, other than the primary and underlying flavors. It only makes you look like a wannabe and a fake. And I hate it when I see people my age who have only begun drinking wine in the last few years talk about tannins and other shit.
Labels: food, service, stupidity