Brown Can Do More For Me!
When I was in college, I didn't care which courier I used when I ship important things. Just as long as it was not the United States Postal Service, I was content. Then later on, FedEx gave me the opportunity to open an account, and along with that, a small discount on all shipping services as long as I prepare shipments online.
Things with FedEx were okay. I mean, they have never disappointed me. But at the same time, I have never had to rely on them too heavily, such as an emergency rush of a delivery, or whatever.
To me, whether I ship my things through FedEx, UPS or DHL, they are all about the same to me. Much like how careless I could give when deciding between bottled waters from Dasani or Aquafina. Despite my indifference in shipping preferences, I have always noticed that whenever I order things online, UPS seems to be quite generous.
For example, I ordered something online that would be shipped from California. I wasn't in a hurry to get it, so I chose the cheapest UPS service: UPS Ground. Now mind you, UPS 3 Day would be significantly more, but I wasn't in a hurry. But whenever I track the package, I could see that it was making its way pretty quickly to Chicago! And before I knew it, the package was delivered ahead of schedule. In three days! And that instance wasn't the only time UPS had delivered my purchases speedily. I've always thought that the reason why it was quick to get to Chicago was because UPS must use Chicago as a regional sorting facility.
Well, having known that all along, I still ship my own packages out through FedEx. Like I said, the choice didn't matter to me, so I always go with FedEx because I already had an account with them.
But this will cease and desist from this day forth! I will not patronize FedEx anymore. Nosireebob!
Why? Let me show you why. Last week, I sent a tiny package out to a dear friend of mine who lives near Tulsa, Oklahoma. Just look at the picture below, which is the tracking of my package...
Oh man, FedEx really knows how to make customers feel less of a customer. First of all, the package arrived on Christmas Eve, a day that FedEx still make deliveries. Sure, I can understand if they couldn't deliver my package (more like an envelope weighing less than a pound!) on Christmas Eve because they may have a gazillion priority packages to deliver that day. But what about December 26, or 27? They purposely let the small 1 lb envelope sit for two days just because I paid for the Express Saver service! What the hell?!? If it's already there, just deliver the damn thing! Why even wait? Just get the job over with!
Truth be told, I wasn't really pissed about that. I was simply annoyed. But what really made me want to abandon using FedEx is the fact that they left the package on the front door, citing my release authorization! (Look at the picture again.) If you're not familiar with courier services, the sender can authorize the courier to leave the package if nobody is home to sign it. Problem is that I have never made such authorization! WTF?!?
I did some research, and it said that my authorization signature is on file. What?!? Okay, if I were to go to a FedEx facility and process a shipment normally using their paper AirBill, there is a little box at the bottom that allows me to authorize FedEx to deliver without a signature. Leave that exception alone or unchecked, then FedEx will default to requiring signatures just as usual.
Well, when I prepared my shipment online, I didn't explicitly give them the authorization to deliver the package without a signature. In fact, I didn't even go through the Options screen, where I can specify COD, special day pickup/delivery, and delivery signature options. If I didn't go through that, how the hell did FedEx assume that I gave them authorization?
I even went so far as to look through my Account Preferences settings, but I could find no such default authorization for ALL my shipments I prepare online!
So, what's up with FedEx? I'm not pissed yet, but if that package gets stolen, then there will be hell to pay for FedEx! In the meantime, I will never, ever use FedEx for any of my shipping needs anymore. In fact, I'm switching over to Brown, also known as UPS, the company that started out over 100 years ago running illegal drug deliveries in Seattle. I don't care about UPS' tainted past, but it seems like Brown sure knows how to treat their customers right. At least they won't let a package sit for days just for the hell of it.
Things with FedEx were okay. I mean, they have never disappointed me. But at the same time, I have never had to rely on them too heavily, such as an emergency rush of a delivery, or whatever.
To me, whether I ship my things through FedEx, UPS or DHL, they are all about the same to me. Much like how careless I could give when deciding between bottled waters from Dasani or Aquafina. Despite my indifference in shipping preferences, I have always noticed that whenever I order things online, UPS seems to be quite generous.
For example, I ordered something online that would be shipped from California. I wasn't in a hurry to get it, so I chose the cheapest UPS service: UPS Ground. Now mind you, UPS 3 Day would be significantly more, but I wasn't in a hurry. But whenever I track the package, I could see that it was making its way pretty quickly to Chicago! And before I knew it, the package was delivered ahead of schedule. In three days! And that instance wasn't the only time UPS had delivered my purchases speedily. I've always thought that the reason why it was quick to get to Chicago was because UPS must use Chicago as a regional sorting facility.
Well, having known that all along, I still ship my own packages out through FedEx. Like I said, the choice didn't matter to me, so I always go with FedEx because I already had an account with them.
But this will cease and desist from this day forth! I will not patronize FedEx anymore. Nosireebob!
Why? Let me show you why. Last week, I sent a tiny package out to a dear friend of mine who lives near Tulsa, Oklahoma. Just look at the picture below, which is the tracking of my package...
Oh man, FedEx really knows how to make customers feel less of a customer. First of all, the package arrived on Christmas Eve, a day that FedEx still make deliveries. Sure, I can understand if they couldn't deliver my package (more like an envelope weighing less than a pound!) on Christmas Eve because they may have a gazillion priority packages to deliver that day. But what about December 26, or 27? They purposely let the small 1 lb envelope sit for two days just because I paid for the Express Saver service! What the hell?!? If it's already there, just deliver the damn thing! Why even wait? Just get the job over with!
Truth be told, I wasn't really pissed about that. I was simply annoyed. But what really made me want to abandon using FedEx is the fact that they left the package on the front door, citing my release authorization! (Look at the picture again.) If you're not familiar with courier services, the sender can authorize the courier to leave the package if nobody is home to sign it. Problem is that I have never made such authorization! WTF?!?
I did some research, and it said that my authorization signature is on file. What?!? Okay, if I were to go to a FedEx facility and process a shipment normally using their paper AirBill, there is a little box at the bottom that allows me to authorize FedEx to deliver without a signature. Leave that exception alone or unchecked, then FedEx will default to requiring signatures just as usual.
Well, when I prepared my shipment online, I didn't explicitly give them the authorization to deliver the package without a signature. In fact, I didn't even go through the Options screen, where I can specify COD, special day pickup/delivery, and delivery signature options. If I didn't go through that, how the hell did FedEx assume that I gave them authorization?
I even went so far as to look through my Account Preferences settings, but I could find no such default authorization for ALL my shipments I prepare online!
So, what's up with FedEx? I'm not pissed yet, but if that package gets stolen, then there will be hell to pay for FedEx! In the meantime, I will never, ever use FedEx for any of my shipping needs anymore. In fact, I'm switching over to Brown, also known as UPS, the company that started out over 100 years ago running illegal drug deliveries in Seattle. I don't care about UPS' tainted past, but it seems like Brown sure knows how to treat their customers right. At least they won't let a package sit for days just for the hell of it.
posted by StHalcyon at
14:26
1 Comments
